About the Website

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These Terms and Conditions apply to the use of the Timeless Jewels website, located at www.timelessjewels.co.au, and all associated websites linked to www.timelessjewels.com by Timeless Jewels ('the Site'). Please carefully review these Terms and Conditions (the 'Terms and Conditions').

 

By using the Site, you agree to abide by these Terms and Conditions. They govern your use of the Site and any purchases made through it, constituting an agreement between you and Timeless Jewels.

 

Timeless Jewels reserves the right to modify any of these Terms and Conditions or the Site's policies at any time. Any alterations will be immediately effective upon publication.

 

By remaining on the Site, you accept these Terms and Conditions. If you do not agree to these Terms and Conditions, you must discontinue using the Site.

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Legal Rights

The purchase of our products and services is accompanied by guarantees as per the Australian Consumer Law. According to these laws, all products must meet acceptable quality standards, be reasonably fit for their intended purpose, and align with the provided description.

 

In cases of a major failure with our goods or services, you are entitled to a replacement, refund, and compensation for any reasonably foreseeable loss or damage arising from our product or service. If the goods don't meet acceptable quality but the issue doesn't constitute a major failure, you have the right to request repairs or replacements.

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Information and Pricing

Information and prices concerning our jewellery and loose stones may change without prior notice. The communicated information isn't a binding contract and should not be treated as such. Should a client act based on incorrect information, they can request the cancellation of any orders placed due to this misinformation. We regret any inconvenience caused and encourage inquiries through info@timelessjewels.com.au for clarification.

 

While we strive to offer accurate and updated information across our platforms, errors can occur. Data, including prices, might be inaccurately displayed on our Site due to system or typographical errors. Although we make efforts to prevent these errors, they may still arise.

 

We reserve the right to rectify any errors that occur and do not honor inaccurate or erroneous prices. If a product's listed price is lower than the actual price, we may, at our discretion, reach out for instructions or cancel the order, informing you accordingly.

 

Our product prices are final, and we do not engage in price negotiations.

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Payment Information

Once you've selected your jewellery and provided shipping details, you'll be prompted for payment information, including credit card details or any promotional codes/gift cards. By providing this information and confirming your order, you authorize us and our third-party payment processors to charge the order amount to your selected payment method.

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Information On Our Site

At Timeless Jewels, we endeavor to ensure that our online catalogue is as accurate and comprehensive as possible. Some products might appear larger or smaller than their actual size in our photographs, and due to variations in computer monitor settings, colors and sizes may slightly differ.

 

Moissanite stones are sold and described in millimeters (mm), while all carat weights are quoted as approximate diamond equivalent carat weights.